After 34 years with General Motors in Dealership Warranty Auditing (both in the Regional Office and as a Field Auditor), I am pleased to share I have retired. I am proud to announce I am Co-Founder and Principal Consultant for Dealer Warranty Solutions. DWS is a warranty parts and labor consulting firm serving GM Dealers only. I am thrilled to work with dealers as automotive labor and parts auditing professionals performing internal warranty assessments, training, and education. Along with DWS expert consultants, I provide you with proven tools to maximize internal audits and parts and labor rates. Our team has extensive knowledge of the automobile industry, GM's Process, Policy, and Procedures. Do you have questions? Call me at 701-866-0875.
I have had the opportunity to work in various facets of the automobile industry. There was a time I continually fought the phrase, 'We have always done it this way!' I responded, 'Good for you, but is it good business? I get it; in the past, many automobile dealerships
operated as a legacy business.
Today I ask one question is it good business to leave revenue dollars on the shop floor? Regardless of ownership or management style, by State Law, dealers can apply for annual labor and parts rate increases.
My last question is, 'Do you want to take a chance with a Factory Protocol or Statutory Protocol Submission?'
Need to know the difference or have questions? Call me, Sharen Sierra King, at 212-381-1777